Last updated: 7 June 2026
1. Who We Are
This Privacy Notice explains how Toucanberry Tech Ltd ("we", "our" or "us") collects and uses personal data when you use our website, contact us, request our services, sign up for communications, or otherwise interact with us.
We are the data controller for the personal data described in this notice. We handle personal data in accordance with applicable UK data protection and privacy laws, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and applicable changes made by the Data (Use and Access) Act 2025 (DUAA).
- Company: Toucanberry Tech Ltd
- Company number: 14940271
- Registered office: 73 Cornhill, London, EC3V 3QQ, England
- ICO registration number: ZB685354
- Data Protection Manager: privacy@toucanberry.com
2. Personal Data We Collect
We may collect personal data that you provide to us, such as your name, email address, phone number, organisation, role, enquiry details, communication preferences, and any other information you choose to send to us.
When you use our website, we may also collect technical information such as your IP address, browser type, device type, pages visited, referral source, and the dates and times of visits. Some of this may be collected through cookies or similar technologies.
We may also receive personal data from third parties or public sources, such as referrals, business contacts, company websites, or public professional profiles.
3. How We Use Personal Data
We use personal data only where we have a lawful basis to do so. We may use personal data for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and messages | Legitimate interests; steps to enter into or perform a contract |
| Providing and managing our services | Contract; legitimate interests; legal obligation where applicable |
| Managing clients, suppliers, contracts, payments and business records | Contract; legal obligation; legitimate interests |
| Operating, securing and improving our website and systems | Legitimate interests; consent where required for non-essential cookies |
| Sending service updates, business communications or marketing | Legitimate interests; consent where required by law |
| Meeting legal, regulatory, tax, accounting and reporting obligations | Legal obligation; legitimate interests |
| Establishing, exercising or defending legal rights | Legitimate interests; legal obligation where applicable |
Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of anything we did before consent was withdrawn.
4. Marketing
We may send you marketing communications where the law allows us to do so. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at privacy@toucanberry.com.
We may keep a suppression record to make sure we do not send you further marketing after you opt out.
5. Cookies
We use cookies and similar technologies to make our website work, keep it secure, understand how it is used, and improve our website and services.
Essential cookies are needed for the website to work and do not require consent. Non-essential cookies, such as analytics, performance, advertising or targeting cookies, will only be used where permitted by law and, where required, with your consent.
You can accept, reject or change your cookie choices using the cookie banner or cookie settings on our website. You can also block or delete cookies through your browser settings, although this may affect how the website works.
6. Sharing Personal Data
We do not sell personal data. We may share personal data where necessary with:
- service providers, such as website hosting, IT, email, analytics, CRM, cloud storage and security providers;
- clients, suppliers, partners or subcontractors where needed to provide services or manage a business relationship;
- professional advisers, such as accountants, lawyers, insurers and auditors;
- regulators, law enforcement, courts, government bodies or public authorities where required by law; and
- third parties involved in a business sale, merger, investment, restructuring or reorganisation.
7. International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will use appropriate safeguards where required by law, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
8. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes described in this notice, including legal, regulatory, tax, accounting, reporting and business requirements.
In general, enquiry records are kept for as long as needed to respond and manage any follow-up; client, supplier and contract records are kept for the relationship and then for legal, tax and accounting purposes; marketing records are kept until you opt out; and security or website records are kept for as long as needed to protect our systems and understand website use.
When we no longer need personal data, we will securely delete, anonymise or destroy it.
9. Security
We use appropriate technical and organisational measures to protect personal data. No website, system or method of transmission is completely secure, but we take reasonable steps to protect the personal data we hold.
10. Your Rights
Depending on the circumstances, you may have the right to:
- access a copy of the personal data we hold about you;
- have inaccurate or incomplete personal data corrected;
- have your personal data erased in certain circumstances;
- restrict or object to our processing in certain circumstances;
- receive certain personal data in a portable format;
- withdraw consent where we rely on consent; and
- object to direct marketing at any time.
To exercise your rights, contact our Data Protection Manager at privacy@toucanberry.com. We will normally respond within one month.
We may need to confirm your identity or ask you to clarify your request. Where the law allows, we may refuse a request or charge a reasonable fee, for example if a request is manifestly unfounded or excessive.
11. Complaints
If you are unhappy with how we have handled your personal data, please contact our Data Protection Manager at privacy@toucanberry.com.
We will acknowledge data protection complaints within 30 days, take appropriate steps to investigate, and respond without undue delay.
You also have the right to complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
12. Third-Party Websites
Our website may contain links to websites or services we do not operate. We are not responsible for third-party content, security or privacy practices.
13. Changes to This Notice
We may update this Privacy Notice from time to time. We will post any changes on this page and update the "Last updated" date above.
14. Contact Us
If you have any questions about this Privacy Notice or how we handle personal data, please contact our Data Protection Manager at privacy@toucanberry.com or by post at Toucanberry Tech Ltd, 73 Cornhill, London, EC3V 3QQ, England.